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Terms & Conditions

Last Updated: May 2026
Welcome to Afrodame (“we”, “our”, “us”). By accessing or using our website at https://afrodame.co.ke/, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. General

Afrodame is an online retail store offering fashion and lifestyle products for sale within Kenya and selected regions.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.
By using this website, you confirm that:

  • You are at least 18 years old or using the website under supervision of a parent or guardian.
  • The information you provide is accurate and complete.
  • You will not misuse the website or attempt to interfere with its operation.

2. Products & Availability

We make every effort to ensure product descriptions, images, sizes, and pricing are accurate. However:

  • Colours may vary slightly depending on screen settings and photography lighting.
  • Product availability may change without notice.
  • We reserve the right to discontinue products at any time.

If an item becomes unavailable after an order is placed, we may:

  • Offer a replacement,
  • Issue store credit, or
  • Process a refund.

3. Pricing & Payments

All prices are listed in Kenya Shillings (KES).

We reserve the right to adjust pricing without prior notice.
Orders will only be processed after successful payment confirmation through our approved payment methods.

Afrodame is not responsible for delays caused by:

  • Payment provider downtime,
  • Incorrect payment details,
  • Banking or mobile money network issues.

4. Shipping & Delivery

Delivery Areas

Delivery is available within Nairobi and selected surrounding areas. Shipping charges are calculated at checkout based on the selected delivery location.

Delivery Timelines

Estimated delivery timelines are:

  • Nairobi: Same day for all orders placed before 5pm 
  • Outside Nairobi:or 1-3 business days depending on location

Delivery timelines are estimates and may vary due to:

  • Traffic,
  • Weather,
  • Public holidays,
  • Courier delays,
  • High order volumes.

Customer Responsibility

Customers are responsible for providing:

  • Accurate delivery details,
  • Reachable phone numbers
  • Correct recipient information.

Additional charges may apply for:

  • Re-delivery attempts,
  • Incorrect addresses,
  • Failed deliveries caused by customer unavailability.

Order Collection

Where collection options are offered, customers are responsible for collecting orders within the communicated timeframe.

5. Returns, Exchanges & Refunds

Eligibility

Returns or exchanges may be accepted within 48 hours of delivery, provided:

  • The item is unused,
    In original condition,
  • With tags and packaging intact,
  • Accompanied by proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return or exchange, including:

  • Worn footwear,
    Innerwear,
  • Personal-use items,
  • Clearance or discounted items unless defective.

Damaged or Incorrect Orders

If you receive:

  • A defective item,
  • Incorrect product,
  • Damaged order,

please contact us within 48 hours of delivery with supporting photos where applicable.

Refunds

Approved refunds may be processed through:

  • Original payment method,
  • Mobile money transfer,
    Store credit.

Refund processing times may vary depending on the payment provider.

Shipping fees are generally non-refundable unless the error originated from Afrodame.

6. Order Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped or handed over for delivery, cancellation requests may not be possible.

Afrodame reserves the right to cancel orders due to:

  • Suspected fraud,
  • Pricing errors,
  • Product unavailability,
  • Incomplete customer information.

7. Privacy Policy

Afrodame respects your privacy and handles customer information responsibly.

Information We Collect

We may collect:

  • Name,
  • Phone number,
  • Email address,
  • Delivery address,
  • Payment-related information,
  • Order history.

How We Use Your Information

Your information is primarily used to:

  • Process and fulfill orders,
  • Coordinate deliveries,
  • Provide customer support,
  • Improve our services,
    Communicate order updates.
  • We do not sell customer information to third parties.

Third-Party Services

Certain services such as:

  • Payment gateways,
  • Delivery providers,
  • Website analytics,

may process limited information necessary to perform their services.

Data Security

We take reasonable measures to protect customer information but cannot guarantee absolute security of online transmissions or stored data.

8. Intellectual Property

All content on this website including:

  • Logos,
  • Product images,
  • Branding,
  • Graphics,
  • Text,
  • Website design,

is the property of Afrodame unless otherwise stated and may not be copied or used without permission.

9. Limitation of Liability

Afrodame shall not be liable for:

  • Indirect or consequential damages,
  • Delays beyond our control,
  • Temporary website downtime,
  • Third-party service interruptions.
  • Our liability shall not exceed the amount paid for the affected order.

10. Fraud Prevention

We reserve the right to:

  • Verify customer information,
  • Refuse suspicious transactions,
  • Cancel orders suspected to involve fraud or abuse.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.

Any disputes arising from the use of this website shall be subject to the jurisdiction of Kenyan courts.

12. Contact Information

For inquiries regarding orders, returns, or these Terms & Conditions, please contact us through the contact channels provided on https://afrodame.co.ke/
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